Damaged Items
If your items arrived damaged and in an unfit state for consumption please let us know as soon as possible so that we can arrange new items to be sent (free of charge). When contacting us please attach photos of the package and any damage.
HOW WILL I GET MY REFUND?
We will notify you via email once we receive your returned item(s). Our quality assurance team will then thoroughly check if your item(s) meet our return conditions and if so, we will authorise the refund within 14 days.
From the moment we authorise the refund, your bank still needs to process it. The amount of time this takes to process the refund differs between banks.
Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in the UK.
If you have any other issues please contact us.
Please note; We can't cancel or change orders if they have been dispatched.